Privacy Policy
Last updated: 2026-10-22
This policy explains what data BlackDolphin collects, why, how we protect it, and your rights. By using the platform or creating an account you agree to it.
1Data we collect
When you use the platform we collect:
- Account data: name, mobile number, email and password (stored hashed; we cannot read it).
- Conversations: the messages you send to the models and their replies, files and images you upload in a chat, the model used and token counts.
- Payment data: the wallet number or InstaPay address you paid from, the amount, and the proof-of-transfer image you send. We do not request or store bank card details.
- Service data: domain names, hosting and email details you order, and support messages between you and us.
- Technical data: IP address, browser and device type, a device identifier, and sign-in and registration logs, for security and abuse prevention.
2How we use your data
- To run your account, provide the services, deduct points and renew subscriptions.
- To deliver model replies and fulfil domain, hosting and email orders.
- To verify payments and contact you about your orders and support.
- To protect the platform from fraud, multiple accounts and abuse, and to improve quality and performance.
- To comply with applicable law.
3Sharing with third parties
We do not sell your data. We share it only as needed to provide the service:
- AI model providers: your messages and attached files are sent to the provider that runs the model you choose (such as Anthropic, OpenRouter and Google) to generate the reply, and are subject to those providers’ own policies.
- Domain and hosting provider: we share the domain name and required registration details with the registrar and hosting provider to fulfil your order.
- Protection services: we may use a verification service such as Cloudflare Turnstile to block bots.
- Authorities: when legally required.
Do not enter highly sensitive information (passwords, banking details, ID numbers) in chats, since chats are sent to model providers.
4Access to conversations
We store your chats so they appear in your account and to run the service. We do not review them routinely, but our team may access them when necessary only: to resolve a technical issue you reported, to investigate abuse or a breach of the terms, or to comply with a legal request.
5Cookies and local storage
We use a session cookie to keep you signed in, a cookie to remember your language, and a device identifier in cookies and local storage to prevent multiple accounts abusing free points. We do not use third-party advertising cookies unless we tell you explicitly.
6Data retention
We keep your data while your account is active, and afterwards for as long as needed for legal, accounting or security purposes. When you ask us to delete your account we delete or anonymise data we are not required to keep.
7Data security
We use reasonable measures such as password hashing, HTTPS, a restricted admin area and sign-in attempt limits. No transmission or storage is 100% secure, so please keep your password confidential.
8Your rights
- Request a copy of your data or have it corrected.
- Request deletion of your account and data, subject to what we must keep by law.
- Object to any use of your data you do not agree with.
9Children
The platform is not intended for people under 18 without a parent or guardian’s supervision. If we learn a child registered without permission, we delete the account.
10Changes to this policy
We may update this policy from time to time; the last-updated date is shown at the top. Continuing to use the platform after an update means you accept it.
11Contact us
You can reach us through the in-platform messages.
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